Return Policy
1. Flymi Taiwan 線上購物的消費者，可以依照消費者保護法的規定，享有商品貨到次日起七天猶豫期的權益( 實體通路購買除外)。但猶豫期並非試用期，您所購買之產品與配件皆為全新品，僅得因檢查功能是否正常的必要而拆封，如經使用，以致缺乏完整性即失去再販售價值時，不得退換貨。請留意：您所退回的商品必須為全新狀態且保持完整包裝（包括商品本體、配件、贈品、保證書、原廠包裝、發票及所有附隨文件或資料的完整性），如有缺漏以上任何配件、損毀原廠外盒或七天鑑賞期過後，皆無法為您辦理退貨。請注意：美髮沙龍、經銷商、通路商等企業合作夥伴均不符合七天審閱期條件。
2. 如果您所購買的商品是屬於易於腐敗之商品、保存期限較短之商品、客製化商品，依據消費者保護法之規定，於收受商品後將無法享有七天猶豫期之權益且不得辦理退貨。
3. 如果您所購買的是影音商品、電腦軟體或個人衛生用品等一經拆封即無法回復原狀的商品，在您還不確定是否要辦理退貨以前，請勿拆封，一經拆封則依消費者保護法之規定，無法享有七天猶豫期之權益且不得辦理退貨。
4. 退回商品時，請以本公司寄送商品給您時所使用的外包裝（紙箱或包裝袋），原封包裝後交付給前來取件的宅配公司；如果本公司寄送商品給您時所使用的外包裝（紙箱或包裝袋）已經遺失，請您在商品原廠外盒之外，再以其他適當的包裝盒進行包裝，切勿任由宅配單直接粘貼在商品原廠外盒上或書寫文字。
5. 原廠外盒及原廠包裝都屬於商品的一部分，若有遺失、毀損或缺件，可能影響您退貨的權益，也可能依照損毀程度扣除為回復原狀所必要的費用。
6. 若您收到的新品有瑕疵、破損、規格不符或是零件短缺的狀況，請您收到貨後七天內，聯絡我們，將會盡快回覆您退換貨事宜。
7. 我們將於接獲申請之次日檢視您的退換貨要求，並委託本公司指定之宅配公司，在5 個工作天內透過電話與您連絡前往取回退貨商品（收送地址僅限於台灣本島不含外島）。請您保持電話暢通，並備妥原商品及所有包裝及附件，以便於交付予本公司指定之宅配公司取回（宅配公司僅負責收件，退貨商品仍由貨到本公司後進行錄影拆封驗收），宅配公司取件後會提供簽收單據給您，請注意留存。
8. 若因您要求退貨或換貨、或因本公司無法接受您全部或部分之訂單、或因契約解除或失其效力，而需為您辦理退款事宜時，您同意本公司得代您處理發票或折讓單等相關法令所要求之單據，以利本公司為您辦理退換貨。
9. 退換貨處理方式：可於上班日11AM-7PM致電本公司由客服協助辦理。02-2697-2020、LINE ID: @flymi 線上客服。
1. Flymi Taiwan online shopping consumers can enjoy the seven-day appreciation period from the next day in accordance with the provisions of the Consumer Protection Law. However, the appreciation period is not a trial period. Please note that the items you return must be in brand new condition and remain fully packaged (including the product body, accessories, gifts, warranties, original packaging, invoices, and all of the accompanying documents or materials). If there are any missing documents or missing accessories, damage to the original factory box, or after the seven-day appreciation period, you will not be able to return the product. Note：the appreciation period policy does not include any salon buyer, dealers, distributors, or partnerships.
2. If the goods you purchase are prone to corruption, or with short shelf life, and customized products, according to the provisions of the Consumer Protection Law, you will not be entitled to the seven-day hesitation period after receiving the goods and may not return the goods.
3. If you are purchasing audio/video products, computer software, or personal hygiene products that cannot be returned to the original state after unpacking, please do not unpack them until you are sure to return them. The 7 day appreciation period does not apply once you unpack the product.
4. When returning the merchandise, please use the outer packaging (carton or bag) used by the company to deliver the merchandise to you and deliver it to the delivery company for pick up; If the outer packaging (carton or bag) has been lost, please use another box/bag to pack the factory box. Please do not write nor paste the delivery sheet directly on the original factory box.
5. The original factory box and packaging are all parts of the merchandise. If they are lost, damaged, or missing, it may affect the rights of your return.
6. If you receive new products that are defective, damaged, inconsistent or missing parts, please contact us within seven days after receiving the goods, and we will return or exchange them as soon as possible.
7. We will evaluate your request for return on the day we receive the application and the delivery company to contact you by phone within 5 working days to pick up the returned goods. Please prepare the original goods and all the packaging and accessories for delivery. (The delivery company is only responsible for the receipt, and the returned goods will still be opened after being shipped to the company), the delivery company will provide a receipt for you after picking up the item, please pay attention to keep it.
8. If you wish to return or exchange, and the company cannot accept all or part of your order, please allow Flymi to process the invoice or debit note on your behalf in order to facilitate the return of the merchandise for you.
9. Ways to return and exchange: call Flymi on regular working days. Monday – Friday from 11 AM-7 PM at 02-2697-2020, or via LINE ID: @flymi
